This conversation - the Ownership Conversation - is not specifically in my book (Talking Change: Must-Have Conversations for Successful Leaders), but I do allude to many of the questions in other conversations.
I started my career in management consulting with a global firm. I worked on ‘re-engineering’ projects and mergers & acquisitions. I processed mapped and wrote operations manuals. I learned the latest change management techniques and taught those techniques to new consultants from around the world. I mastered the art of the PowerPoint slide.